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Conflict Management & Self-Advocacy (E04)


Content
  • 1. Ineffective Conflict
  • The Drama Triangle
  • 2. Ineffective Behaviours
  • Unmet Needs
  • Assumptions
  • Compromises
  • Anger
  • Rationalizations
  • Defensiveness
  • Taking Positions
  • 3. Effective Conflict
  • New Attitudes
  • The Circle of Resolution
  • 4. Effective Behaviours
  • Addressing Needs
  • Listening
  • Curiosity
  • Defusing Anger
  • Assertiveness
  • Collaborating
  • 5. Self-Advocacy
  • Introduction
  • Before You Communicate
  • When You Communicate - Safety and Your Story
  • When You Communicate - Their Story and Feedback
  • Finish Communicating
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
Prerequisites